Privacy Policy
Last updated: 6th May 2026
Echoes of the Wild is a business name operating under Okavango Gear (Pty) Ltd. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, buy event tickets, purchase clothing or merchandise, attend our events, subscribe to our updates, or communicate with us.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Who We Are
Echoes of the Wild is a Botswana-born lifestyle, music, events, tourism, and clothing brand operating under Okavango Gear (Pty) Ltd.
Our website is used for event information, ticket sales, clothing and merchandise sales, customer enquiries, bookings, marketing, and related services.
2. Information We Collect
We may collect personal information when you interact with us, including:
Full name
Phone number
Email address
Billing and delivery address
Payment confirmation details
Ticket purchase details
Clothing size and order information
Event registration details
Customer enquiries and messages
Marketing preferences
Photos and videos captured at Echoes of the Wild events
Website usage information, including cookies, device information, browser type, and pages visited
We do not intentionally collect more personal information than is necessary for the purpose for which it is required.
3. How We Collect Information
We may collect information when you:
Buy tickets from our website or approved sales platforms
Purchase clothing or merchandise
Fill in a form on our website
Subscribe to our mailing list or WhatsApp updates
Contact us by email, phone, WhatsApp, or social media
Attend an Echoes of the Wild event
Enter competitions, giveaways, or promotions
Interact with our website, adverts, or social media pages
4. How We Use Your Information
We may use your personal information to:
Process ticket purchases
Process clothing and merchandise orders
Deliver products to you
Confirm payments
Communicate event updates
Respond to enquiries
Send booking confirmations
Manage refunds, exchanges, or customer support requests
Improve our website, products, and customer experience
Send marketing messages, promotions, and event announcements
Prevent fraud, unauthorised ticket use, or misuse of our services
Comply with legal, tax, accounting, and regulatory requirements
Promote Echoes of the Wild events through photos, videos, and media content
5. Event Photography and Videography
Echoes of the Wild events may be photographed, filmed, livestreamed, or recorded for marketing, promotional, documentary, broadcast, and archival purposes.
By attending an Echoes of the Wild event, you acknowledge that you may appear in crowd shots, event highlights, photographs, video clips, livestreams, interviews, or promotional content.
If you do not wish to be photographed or recorded in close-up promotional content, please inform our team at the event where reasonably possible. However, we may not be able to remove you from wide crowd shots, general event footage, or content already published before your request.
6. Marketing Communications
We may use your contact details to send you information about Echoes of the Wild events, clothing, merchandise, travel experiences, promotions, and related updates.
You may opt out of marketing communications at any time by using the unsubscribe option, replying “STOP” where applicable, or contacting us directly.
We will not continue sending direct marketing to you after you have opted out, unless the communication is necessary for a transaction, event update, safety notice, legal requirement, or customer service matter.
7. Payments
Payments made through our website or approved payment platforms may be processed by third-party payment providers, banks, mobile money providers, or ticketing partners.
Echoes of the Wild does not store full bank card details on its own systems unless clearly stated and lawfully permitted. Payment providers may collect and process your payment information according to their own privacy and security policies.
8. Sharing of Personal Information
We may share your personal information only where necessary and appropriate, including with:
Payment processors
Ticketing platforms
Delivery and courier companies
Website hosting providers
IT and system support providers
Marketing and communication platforms
Event security and access control teams
Professional advisers, including accountants, auditors, or legal advisers
Government, law enforcement, or regulatory authorities where required by law
We do not sell your personal information to third parties.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, monitor website performance, understand visitor behaviour, and support advertising or analytics.
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
10. How We Protect Your Information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include secure systems, restricted access, password protection, payment security controls, and careful handling of customer information.
However, no online system is completely secure. By using our website, you understand that transmission of information over the internet carries some risk.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including:
Completing ticket or product orders
Managing customer service requests
Meeting tax, accounting, and legal requirements
Resolving disputes
Preventing fraud
Maintaining business records
Marketing, where you have not opted out
When personal information is no longer required, we will delete, anonymise, or securely store it according to our business and legal requirements.
12. Your Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information where legally allowed
Object to direct marketing
Withdraw consent where processing is based on consent
Ask how your personal information is being used
Lodge a complaint with the relevant data protection authority
To exercise your rights, please contact us using the contact details below.
13. Children’s Privacy
Our website and services are not intended to collect personal information from children without the consent of a parent or legal guardian.
Where children attend Echoes of the Wild events, purchase tickets, or participate in activities, their parent or guardian is responsible for providing the required consent and supervision.
14. Links to Other Websites
Our website may contain links to third-party websites, payment platforms, ticketing platforms, social media pages, accommodation providers, travel providers, or partner websites.
Echoes of the Wild is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to read their privacy policies before sharing personal information.
15. International Services and Partners
Some of our service providers, platforms, or technology systems may operate outside Botswana. Where personal information is processed outside Botswana, we will take reasonable steps to ensure that it is handled securely and in line with applicable data protection requirements.
16. Changes to This Privacy Policy
Echoes of the Wild may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date it is posted.
We encourage customers and website users to review this Privacy Policy regularly.
17. Contact Us
For questions, privacy requests, corrections, complaints, or marketing opt-outs, please contact us:
Echoes of the Wild
A business name under Okavango Gear (Pty) Ltd
Website: www.echoesofthewild.co.bw
Email: info@echoesofthewild.co.bw
Phone/WhatsApp: +267-73009932
Location: Botswana
This Privacy Policy should be read together with our Refund Policy, Terms and Conditions, Ticket Policy, and Event Rules.