Terms and Conditions
Last updated: 6th May 2026
Welcome to Echoes of the Wild. This website is operated by Echoes of the Wild, a business name under Okavango Gear (Pty) Ltd.
By accessing this website, purchasing tickets, buying clothing or merchandise, booking an experience, attending our events, or using any of our services, you agree to these Terms and Conditions.
Please read them carefully before using our website or making a purchase.
1. About Echoes of the Wild
Echoes of the Wild is a Botswana-born lifestyle, music, events, tourism, culture, and clothing brand. We host events, sell event tickets, offer branded clothing and merchandise, promote creative experiences, and may connect customers with selected travel, hospitality, safari, and lifestyle partners.
Echoes of the Wild operates as a business name under:
Okavango Gear (Pty) Ltd
Botswana
Website: www.echoesofthewild.co.bw
2. Use of This Website
You agree to use this website lawfully and responsibly.
You may not use this website to:
Commit fraud or provide false information
Copy, steal, or misuse Echoes of the Wild content
Interfere with the website’s security or functionality
Upload harmful software, spam, or malicious content
Misrepresent yourself or another person
Purchase tickets or products for unlawful resale
Damage the reputation, brand, or operations of Echoes of the Wild
We reserve the right to suspend, cancel, or refuse access to any person who misuses our website, services, events, or platforms.
3. Accuracy of Information
We aim to keep all website information accurate and updated. However, event details, ticket prices, product availability, clothing sizes, artist line-ups, venue information, schedules, travel options, and promotional content may change from time to time.
Echoes of the Wild reserves the right to update, correct, change, or remove website content without prior notice.
4. Event Tickets
All event ticket purchases are subject to availability and confirmation of payment.
Once purchased, event tickets are non-refundable, except where Echoes of the Wild cancels the event.
Tickets may not be refunded due to:
Change of mind
Failure to attend
Late arrival
Personal emergencies
Weather conditions, unless the event is officially cancelled
Transport or accommodation issues
Travel delays
Artist line-up changes
Lost or stolen tickets
Duplicate purchases caused by customer error
Refusal of entry due to breach of event rules
Customers are responsible for checking event dates, times, locations, ticket categories, age restrictions, and entry requirements before buying tickets.
5. Event Cancellation or Postponement
If Echoes of the Wild cancels an event, ticket holders may be offered one of the following options:
A refund of the ticket amount paid
A ticket transfer to a new event date
A credit voucher for a future Echoes of the Wild event
If an event is postponed or rescheduled, your ticket may remain valid for the new date.
Echoes of the Wild is not responsible for additional costs incurred by customers, including transport, flights, accommodation, meals, visas, personal shopping, service fees, or any other expenses linked to attending the event.
6. Event Changes
Echoes of the Wild reserves the right to make changes to events where necessary. These changes may include:
Venue adjustments
Time changes
Artist, DJ, speaker, or performer changes
Programme changes
Stage layout changes
Security arrangements
Weather-related adjustments
Capacity or access control changes
Partner or vendor changes
Such changes do not automatically entitle customers to a refund.
7. Entry to Events
Entry to Echoes of the Wild events is subject to valid ticket verification and compliance with event rules.
We reserve the right to refuse entry or remove any person from an event for reasons including:
Disorderly behaviour
Violence or threats
Harassment
Intoxication or drug use
Possession of prohibited items
Fraudulent or duplicated tickets
Failure to follow security instructions
Damage to property
Breach of venue rules
Behaviour that endangers other guests, staff, artists, vendors, or partners
No refund will be issued where entry is refused or a person is removed due to misconduct or breach of these Terms.
8. Event Safety and Personal Responsibility
Echoes of the Wild events may take place outdoors, in natural landscapes, open spaces, safari areas, or venues exposed to weather and environmental conditions.
By attending, you accept that outdoor events may include risks such as:
Uneven ground
Rain, wind, heat, cold, or dust
Wildlife or insects
Loud music and lighting effects
Crowds
Slippery surfaces
Limited network coverage
Venue-specific risks
Travel-related risks
Customers attend events at their own risk and are responsible for their personal safety, belongings, children, transport, accommodation, and health requirements.
We recommend that guests follow all safety instructions, dress appropriately, stay hydrated, and seek medical assistance where necessary.
9. Personal Belongings
Echoes of the Wild is not responsible for loss, theft, or damage to personal belongings at events, including phones, bags, wallets, clothing, cameras, camping chairs, cooler boxes, vehicles, or other property.
Guests are responsible for keeping their belongings safe at all times.
10. Photography, Videography, and Media Consent
Echoes of the Wild events may be photographed, filmed, livestreamed, recorded, or broadcast for promotional, marketing, documentary, archive, social media, website, advertising, or commercial purposes.
By attending an Echoes of the Wild event, you agree that your image, voice, appearance, or likeness may appear in event content, including crowd shots, highlight videos, interviews, photographs, and promotional material.
Echoes of the Wild may use this content without further payment, approval, or permission, unless otherwise required by law.
If you do not wish to be captured in close-up promotional content, please notify our team at the event where reasonably possible. However, we may not be able to remove you from general crowd footage or content already published.
11. Clothing and Merchandise Orders
Echoes of the Wild may sell clothing, accessories, and merchandise through the website or approved sales channels.
Customers are responsible for selecting the correct size, colour, design, quantity, and delivery details before placing an order.
Product images are for illustration purposes. Actual colours, prints, textures, and finishes may vary slightly due to lighting, photography, screen settings, or production differences.
12. Product Availability
All products are subject to availability.
We reserve the right to:
Limit quantities
Remove products from sale
Update prices
Correct product descriptions
Cancel orders where stock is unavailable
Cancel suspicious or fraudulent orders
If an item is unavailable after payment, we may offer a replacement, store credit, refund, or alternative product.
13. Clothing Returns and Exchanges
Clothing and merchandise may be returned or exchanged within 7 days of receiving the item, provided that the item is:
Unworn
Unwashed
Unused
Undamaged
In its original packaging
With tags and labels attached
Accompanied by proof of purchase
Echoes of the Wild reserves the right to refuse returns that do not meet these conditions.
This does not limit customer rights under applicable Botswana consumer protection laws relating to defective goods.
14. Non-Returnable Items
The following items cannot be returned or exchanged unless they are defective:
Custom-made items
Personalised clothing
Printed-on-demand items
Limited edition event merchandise
Sale or discounted items
Items damaged by misuse
Items damaged by washing, ironing, stretching, alteration, or poor care
Items without proof of purchase
Items returned after the allowed return period
15. Defective or Incorrect Products
If you receive a defective or incorrect product, you must notify us within 7 days of receiving the item.
You may be asked to provide:
Proof of purchase
Photos of the product
Order details
Description of the problem
After inspection, Echoes of the Wild may offer a repair, replacement, exchange, store credit, or refund, depending on the issue and applicable law.
16. Delivery and Collection
Delivery times are estimates and may be affected by courier delays, public holidays, weather, incorrect addresses, stock availability, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery details. Echoes of the Wild is not responsible for failed or delayed deliveries caused by incorrect information provided by the customer.
Where collection is available, customers must collect orders within the communicated collection period.
17. Payments
All prices are listed in Botswana Pula unless stated otherwise.
Payment must be made through approved payment methods provided on the website or communicated by Echoes of the Wild.
Orders, tickets, or bookings are only confirmed once payment has been received and verified.
We reserve the right to cancel any transaction that appears fraudulent, suspicious, incomplete, reversed, or unauthorised.
18. Promotions, Discounts, and Competitions
From time to time, Echoes of the Wild may offer promotions, discounts, giveaways, competitions, or special offers.
These may be subject to separate rules, closing dates, eligibility requirements, and availability.
Promotions cannot be exchanged for cash unless expressly stated.
Echoes of the Wild reserves the right to cancel, amend, or withdraw promotions at any time.
19. Third-Party Partners and Services
Echoes of the Wild may work with third-party service providers, including:
Ticketing platforms
Payment processors
Couriers
Vendors
Food stalls
Travel partners
Safari operators
Accommodation providers
Transport providers
Event venues
Security companies
Artists and performers
Where third-party services are offered, customers may be subject to the third party’s own terms, conditions, cancellation rules, safety rules, and privacy policies.
Echoes of the Wild is not responsible for losses, delays, injuries, cancellations, service failures, or disputes caused by third-party providers, unless directly caused by Echoes of the Wild’s own proven negligence.
20. Travel, Safari, and Experience Bookings
Where Echoes of the Wild facilitates or promotes travel, safari, accommodation, shuttle, camping, game drive, boat cruise, or tourism-related experiences, these services may be operated by independent partners.
Customers are responsible for checking:
Travel dates
Departure times
Identification requirements
Health requirements
Insurance needs
Weather conditions
Age restrictions
Partner-specific cancellation terms
Safety rules
Echoes of the Wild may assist with coordination, but does not guarantee third-party travel, accommodation, safari, transport, or tourism services unless expressly stated in writing.
Customers are encouraged to obtain appropriate travel, medical, and personal insurance.
21. Website Accounts and Customer Information
Where the website allows account creation, bookings, subscriptions, or customer profiles, you are responsible for keeping your login details confidential.
You agree to provide accurate, current, and complete information.
Echoes of the Wild is not responsible for loss caused by incorrect customer information or unauthorised account use resulting from customer negligence.
22. Privacy and Personal Information
We collect and use personal information according to our Privacy Policy.
By using our website, buying tickets, purchasing products, subscribing to updates, or attending our events, you agree to the collection and use of your personal information as described in our Privacy Policy.
Botswana’s Data Protection Act 18 of 2024 regulates the protection of personal data and privacy of individuals.
23. Intellectual Property
All content on this website and our platforms belongs to Echoes of the Wild, Okavango Gear (Pty) Ltd, or our authorised partners.
This includes:
Logos
Brand names
Event names
Designs
Photographs
Videos
Website content
Graphics
Clothing designs
Product images
Marketing material
Music-related content created or commissioned by Echoes of the Wild
You may not copy, reproduce, sell, modify, publish, distribute, or use our intellectual property without written permission.
24. User Content
If you tag Echoes of the Wild, submit content, enter competitions, share testimonials, or provide photos, videos, reviews, or comments, you grant Echoes of the Wild permission to repost, share, edit, or use that content for marketing and promotional purposes, unless you clearly request otherwise in writing.
You confirm that any content you submit does not infringe the rights of another person or business.
25. Prohibited Conduct
You may not:
Resell tickets without permission
Sell fake tickets
Use Echoes of the Wild branding without approval
Harass staff, artists, vendors, or other guests
Damage property
Bring prohibited items to events
Abuse discounts, promotions, or booking systems
Make false claims or chargebacks
Spread defamatory or harmful content about Echoes of the Wild
Use our website or events for unlawful purposes
We reserve the right to take action against any person who breaches these Terms.
26. Limitation of Liability
To the fullest extent allowed by law, Echoes of the Wild, Okavango Gear (Pty) Ltd, its directors, employees, contractors, partners, suppliers, artists, event staff, and service providers will not be liable for:
Indirect loss
Loss of profit
Loss of opportunity
Travel or accommodation costs
Loss or damage to personal belongings
Personal injury caused by customer negligence
Weather disruptions
Third-party service failures
Event delays
Website downtime
Unauthorised ticket resale
Customer failure to follow event rules
Force majeure events beyond our reasonable control
Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.
27. Force Majeure
Echoes of the Wild will not be liable for failure or delay caused by events beyond our reasonable control, including:
Severe weather
Floods, storms, or natural disasters
Government restrictions
Public health emergencies
Power failures
Internet or system failures
Strikes or labour disruptions
Road closures
Security threats
Venue unavailability
Artist travel disruptions
Wildlife-related risks
Any event beyond our control
In such cases, we may postpone, reschedule, modify, or cancel affected services or events.
28. Indemnity
You agree to indemnify and hold harmless Echoes of the Wild and Okavango Gear (Pty) Ltd from any claims, losses, damages, penalties, expenses, or legal costs arising from:
Your breach of these Terms
Your misuse of the website
Your misconduct at an event
Your false information
Your violation of third-party rights
Your unlawful resale of tickets
Your damage to property
Your failure to follow safety instructions
29. Complaints and Disputes
If you have a complaint, please contact us first so that we can try to resolve the matter fairly.
Please provide:
Your full name
Contact details
Order number or ticket reference
Description of the issue
Supporting documents or images where applicable
We will review complaints within a reasonable time.
Where a dispute cannot be resolved directly, it may be handled according to the laws of Botswana.
30. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Botswana.
Any disputes arising from the use of this website, purchase of tickets, products, services, or attendance at Echoes of the Wild events shall be subject to the applicable courts or dispute resolution processes in Botswana.
31. Changes to These Terms
Echoes of the Wild may update these Terms and Conditions from time to time.
The latest version will be published on www.echoesofthewild.co.bw and will apply from the date of publication.
Customers are encouraged to review these Terms before making purchases or attending events.
32. Contact Us
For questions about these Terms and Conditions, please contact us:
Echoes of the Wild
A business name under Okavango Gear (Pty) Ltd
Website: www.echoesofthewild.co.bw
Email: info@echoesofthewild.co.bw
Phone/WhatsApp: +267-73009932
Location: Botswana
By using this website, purchasing from Echoes of the Wild, or attending our events, you confirm that you have read, understood, and agreed to these Terms and Conditions.